Product

HigherGrads Expert

The operational CRM for international student recruitment

Core platform

Expert is the centre of the HigherGrads ecosystem. It gives operations teams a single system for lead intake, counselor workflows, application processing, document compliance, and partner coordination — while student, agent, and institution portals connect into the same data model.

HigherGrads Expert is the core platform that powers HigherGrads operations — connecting universities, agents, counselors, and students through one recruitment pipeline with leads, applications, documents, finance, and real-time collaboration.

Platform modules

Everything operations needs in one system

Expert covers the full recruitment lifecycle — from first lead to finance and reporting.

CRM & lead management

Capture inquiries, assign counselors, track follow-ups, manage handovers, and close leads with structured reasons and review queues.

Students & applications

Process applications end-to-end — from student profile to institution intake, stage tracking, and status history across programmes.

Institutions & programmes

Maintain university partners, programme catalogues, intakes, and public visibility for the HigherGrads gateway.

Documents & compliance

Document inbox, verification workflows, templates, rules, and client files — built for recruitment compliance at scale.

Finance & commission

Invoices, receipts, payouts, commission claims, and operational finance reports tied to recruitment outcomes.

Operations & collaboration

Real-time staff chat, approval configs, workforce tools, hiring pipeline, and settings that govern the whole platform.

Key capabilities

Built for recruitment at scale

Universities, education agencies, and HigherGrads operations teams

Lead and counselor CRM with assignment, handover, and closure workflows
Centralized student applications and programme intake
Institution and partner agent management
Document inbox, verification, and client file workflows
Finance, commission, and operational reporting
Staff chat, approvals, workforce, and hiring modules

Connected portals

One platform, every stakeholder

Expert powers staff operations while public portals serve students, agents, and universities on the same pipeline.

Public gateway

Students browse programmes, apply online, and track applications through the HigherGrads website.

For students

Agent portal

Recruitment partners submit students, track pipeline performance, and collaborate with counselors.

For agents

Institution portal

Universities manage partnership details, programmes, and application intake visibility.

For universities

Staff operations

Counselors, finance, and admin teams run day-to-day recruitment operations inside Expert.

Contact team

Workflow

How Expert runs recruitment

Inquiry & lead

Capture interest from web forms, agents, or campaigns and assign a counselor.

Counsel & apply

Guide the student, collect documents, and submit applications to institutions.

Review & verify

Operations verify documents, coordinate with partners, and track application stages.

Offer & enrolment

Manage offers, payments, and handover to enrolment with full audit history.

View full student journey

Ecosystem

Expert at the centre

HigherGrads Expert orchestrates the core pipeline. Education School and College ERP and Pocket Agent extend operations for schools, colleges, and agencies that need dedicated ERP or lightweight mobile tools.